Denise Goldberg's blog

Saturday, October 18, 2008

A customer service surprise

Very interesting...

There was a letter from Continental Airlines waiting for me this afternoon. The only mail I usually get from airlines is a mileage summary, but this wasn't that - it was a business letter about my flight home from England last month.

It was a good flight, on time, normal.

The letter was an apology for the in-flight entertainment system not working during the flight from Manchester to Boston. I suppose some people were probably bothered by the lack of movie access, but books make me quite happy so I really didn't even notice. It was more than a letter of apology though, it was an offer of a discount on a future flight.

Hey, I think I may take them up on that!